FAQ

What are Conduit's operating hours for MXN and BRL transfers?

I invited a team member and they can’t log in. What should they do?

What are Conduit’s operational hours for payments?

Why doesn’t the USDT amount match the amount I sent or expected to receive?

What is the minimum/maximum amount I can send with Conduit?

Can I receive proof of payment?

Do you support payments to high-risk or sanctioned countries?

What are the regulatory requirements for sending/receiving funds?

Can you reverse or recall a payment?

What type of supporting documentation do I need in order to send a payment?

What information can I get to track a payment with my beneficiary bank?

How long does a transaction take?

What are the minimum and maximum payment amounts I can send?

I have submitted a payment with incorrect payment instructions, how long does it take for the wire to return?

What does the status of my payment mean?

The beneficiary I created is under compliance review. How long does it take?