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When converting between USD and USDT - whether sending or receiving - clients sometimes expect the amount to reflect only the agreed fee (e.g., 10 bps). For example, sending $10,000 USD with a 10 bps fee might suggest you’ll receive exactly 9,990 USDT.

However, USDT is not always worth exactly 1.00 USD. Like any asset, it has a market price that can fluctuate slightly depending on liquidity and trading conditions.

This means that the final amount of USDT delivered or received reflects both:

• The agreed fee
• And the current market price of USDT at the time of the transaction

What this means for you:

Even if your fee is fixed, the market price of USDT can lead to an amount that is slightly above or below your expectations.

To avoid surprises, we recommend checking the live market rate of USDT before confirming an on/off ramp transaction.

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Payments are typically returned the same day, subject to the operational hours of the beneficiary bank. The Payment Ops team will notify you as soon as the returned payment is received.

In Compliance Review: Your payment is under compliance review.

Processing Settlement: Your payment is being prepared for settlement.

Completed: Your payment has been successfully sent.

Rejected: Your payment could not be processed.

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If a payment remains in the same status for an extended period, please contact the Payment Ops team for assistance.

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Please refer to our prohibited countries list for details on restricted jurisdictions.

A lList of restricted countries can be found here.