What information can I get to track a payment with my beneficiary bank?

In Compliance Review: Your payment is under compliance review.

Processing Settlement: Your payment is being prepared for settlement.

Completed: Your payment has been successfully sent.

Rejected: Your payment could not be processed.

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If a payment remains in the same status for an extended period, please contact the Payment Ops team for assistance.

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The information required to track a payment depends on the payment method used:

• Domestic wires: You will need the IMAD (Input Message Accountability Data) or OMAD (Output Message Accountability Data) reference. These unique identifiers are assigned to wire transfers within the U.S. financial system and help banks locate transactions in their system.
• SWIFT payments: You will need the MT103 document, which serves as proof of payment in international wire transfers. This message contains details such as sender and beneficiary information, transaction reference, and timestamps. 

• Domestic USD: Up to 2 hours.

International Wire Transfer: 2–8 hours, depending on the beneficiary’s timezone. If submitted outside the beneficiary bank’s operating hours, it will settle on the next business day (T+1).

Please refer to our prohibited countries list for details on restricted jurisdictions.

A lList of restricted countries can be found here.