Frequently asked questions
My beneficiary is in pending status, how long does it take to get approved?
If the beneficiary is created within Conduit's operational hours, the review should take no more than 10 minutes.
Why doesn’t the USDT amount match the amount I sent or expected to receive?
When converting between USD and USDT - whether sending or receiving - clients sometimes expect the amount to reflect only the agreed fee (e.g., 10 bps). For example, sending $10,000 USD with a 10 bps fee might suggest you’ll receive exactly 9,990 USDT.
However, USDT is not always worth exactly 1.00 USD. Like any asset, it has a market price that can fluctuate slightly depending on liquidity and trading conditions.
This means that the final amount of USDT delivered or received reflects both:
- The agreed fee
- And the current market price of USDT at the time of the transaction
What this means for you:
Even if your fee is fixed, the market price of USDT can lead to an amount that is slightly above or below your expectations.
To avoid surprises, we recommend checking the live market rate of USDT before confirming an on/off ramp transaction.
What are Conduit’s operational hours for payments?
Our operational hours are Monday to Friday, from 9:00 to 17:00 EST.
You can submit payments outside these hours, but please note that quotes may be less favorable. For best pricing, we recommend submitting your transactions during business hours.
What are the regulatory requirements for sending/receiving funds?
Each payment is subject to compliance review and must be supported by a valid payment reason and appropriate documentation (e.g., invoice or contract).