The beneficiary I created is under compliance review. How long does it take?
If the beneficiary is created within Conduit's operational hours, the review should take no more than 10 minutes.
Frequently asked questions
Why doesn’t the USDT amount match the amount I sent or expected to receive?
When converting between USD and USDT - whether sending or receiving - clients sometimes expect the amount to reflect only the agreed fee (e.g., 10 bps). For example, sending $10,000 USD with a 10 bps fee might suggest you’ll receive exactly 9,990 USDT.
However, USDT is not always worth exactly 1.00 USD. Like any asset, it has a market price that can fluctuate slightly depending on liquidity and trading conditions.
This means that the final amount of USDT delivered or received reflects both:
- The agreed fee
- And the current market price of USDT at the time of the transaction
What this means for you:
Even if your fee is fixed, the market price of USDT can lead to an amount that is slightly above or below your expectations.
To avoid surprises, we recommend checking the live market rate of USDT before confirming an on/off ramp transaction.
Can I send or receive funds from an individual?
- Incoming payments: Personal accounts cannot send funds to Conduit (blocked/rejected).
- Exception: Transfers over $100K USD may be allowed with prior compliance approval.
- Outgoing payments: Funds cannot be sent to personal accounts.
- Exceptions: Payroll providers and approved payroll transactions for staff/contractors (subject to due diligence).
For more details, check out our blog on Payments to and from Individuals.
Can you reverse or recall a payment?
Once a payment is completed, it can only be recalled. However, a recall may take up to 7 business days and should only be requested in urgent cases.
What is the minimum/maximum amount I can send with Conduit?
The minimum amount required per transaction is 10,000 USD. If you send less than this, a $35 USD fixed fee will apply.
As for maximums, there are no absolute limits, but the web app has quote limits depending on the target currency:
- Stablecoins: No limit.
- USD: Maximum quote limit is $1.50M per transaction.
- BRL: Maximum quote limit is 15M per transaction.
- MXN: Maximum quote limit is 10M per transaction.
- EUR: Maximum quote limit is 1.50M per transaction.