Why doesn’t the USDT amount match the amount I sent or expected to receive?

Each payment is subject to compliance review and must be supported by a valid payment reason and appropriate documentation (e.g., invoice or contract).

Our operational hours are Monday to Friday, from 9:00 to 17:00 EST.

You can submit payments outside these hours, but please note that quotes may be less favorable. For best pricing, we recommend submitting your transactions during business hours.

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• Incoming payments: Personal accounts cannot send funds to Conduit (blocked/rejected).
  
  • Exception: Transfers over $100K USD may be allowed with prior compliance approval.
• Outgoing payments: Funds cannot be sent to personal accounts.
  
  • Exceptions: Payroll providers and approved payroll transactions for staff/contractors (subject to due diligence).

For more details, check out our blog on Payments to and from Individuals. 

Please refer to our prohibited countries list for details on restricted jurisdictions.

A lList of restricted countries can be found here.