I invited a team member and they can’t log in. What should they do?

The information required to track a payment depends on the payment method used:

• Domestic wires: You will need the IMAD (Input Message Accountability Data) or OMAD (Output Message Accountability Data) reference. These unique identifiers are assigned to wire transfers within the U.S. financial system and help banks locate transactions in their system.
• SWIFT payments: You will need the MT103 document, which serves as proof of payment in international wire transfers. This message contains details such as sender and beneficiary information, transaction reference, and timestamps. 

Yes. For each offramp, the Ops team can provide IMAD/OMAD tracking upon request.

When converting between USD and USDT - whether sending or receiving - clients sometimes expect the amount to reflect only the agreed fee (e.g., 10 bps). For example, sending $10,000 USD with a 10 bps fee might suggest you’ll receive exactly 9,990 USDT.

However, USDT is not always worth exactly 1.00 USD. Like any asset, it has a market price that can fluctuate slightly depending on liquidity and trading conditions.

This means that the final amount of USDT delivered or received reflects both:

• The agreed fee
• And the current market price of USDT at the time of the transaction

What this means for you:

Even if your fee is fixed, the market price of USDT can lead to an amount that is slightly above or below your expectations.

To avoid surprises, we recommend checking the live market rate of USDT before confirming an on/off ramp transaction.

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Once a payment is completed, it can only be recalled. However, a recall may take up to 7 business days and should only be requested in urgent cases.