FAQ

What are Conduit’s operational hours for payments?

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What are Conduit’s operational hours for payments?

Our operational hours are Monday to Friday, from 9:00 to 17:00 EST.

You can submit payments outside these hours, but please note that quotes may be less favorable. For best pricing, we recommend submitting your transactions during business hours.

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Frequently asked questions

I invited a team member and they can’t log in. What should they do?

If a user you've invited is having trouble logging in after creating their account and sees a message like "Create your organization", they should return to the invitation email and log in using the link provided.

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Can I send or receive funds from an individual?

  • Incoming payments: Personal accounts cannot send funds to Conduit (blocked/rejected).
    • Exception: Transfers over $100K USD may be allowed with prior compliance approval.
  • Outgoing payments: Funds cannot be sent to personal accounts.
    • Exceptions: Payroll providers and approved payroll transactions for staff/contractors (subject to due diligence).

For more details, check out our blog on Payments to and from Individuals. 

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Can you reverse or recall a payment?

Once a payment is completed, it can only be recalled. However, a recall may take up to 7 business days and should only be requested in urgent cases.

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What is the minimum/maximum amount I can send with Conduit?

The minimum amount required per transaction is 10,000 USD. If you send less than this, a $35 USD fixed fee will apply.

As for maximums, there are no absolute limits, but the web app has quote limits depending on the target currency:

  • Stablecoins: No limit.
  • USD: Maximum quote limit is $1.50M per transaction.
  • BRL: Maximum quote limit is 15M per transaction.
  • MXN: Maximum quote limit is 10M per transaction.
  • EUR: Maximum quote limit is 1.50M per transaction.
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All FAQs can be found here

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