Can you reverse or recall a payment?

To process a payment, you may need to provide one of the following:

• Invoice
• Agreement/Contract
• Purchase Order

Each document should include: Description of Goods/Services – Clearly outline the items, quantities, and prices.
Parties Involved – Names, addresses, and contact details of both buyer and seller.
Payment Terms – Payment amounts, due dates, and accepted methods.
Signatures – Required for agreements/contracts to formalize the transaction.
Business Justification – If the purpose is unclear, a signed statement explaining the transaction may be required.

If the beneficiary is created within Conduit's operational hours, the review should take no more than 10 minutes.

Each payment is subject to compliance review and must be supported by a valid payment reason and appropriate documentation (e.g., invoice or contract).

Transfers in MXN and BRL processed through the platform follow a rate schedule based on operating hours:

• Standard rate: 9:00 AM – 3:00 PM (ET)
• After-hours rate: 3:00 PM – 8:59 AM (ET, next day)

Please note that transactions submitted outside of standard hours may receive less favorable quotes. For best pricing, we recommend submitting transfers during standard business hours.

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