Can you reverse or recall a payment?
Once a payment is completed, it can only be recalled. However, a recall may take up to 7 business days and should only be requested in urgent cases.
Frequently asked questions
Why doesn’t the USDT amount match the amount I sent or expected to receive?
When converting between USD and USDT - whether sending or receiving - clients sometimes expect the amount to reflect only the agreed fee (e.g., 10 bps). For example, sending $10,000 USD with a 10 bps fee might suggest you’ll receive exactly 9,990 USDT.
However, USDT is not always worth exactly 1.00 USD. Like any asset, it has a market price that can fluctuate slightly depending on liquidity and trading conditions.
This means that the final amount of USDT delivered or received reflects both:
- The agreed fee
- And the current market price of USDT at the time of the transaction
What this means for you:
Even if your fee is fixed, the market price of USDT can lead to an amount that is slightly above or below your expectations.
To avoid surprises, we recommend checking the live market rate of USDT before confirming an on/off ramp transaction.
What are Conduit's operating hours for MXN and BRL transfers?
Transfers in MXN and BRL processed through the platform follow a rate schedule based on operating hours:
- Standard rate: 9:00 AM – 3:00 PM (ET)
- After-hours rate: 3:00 PM – 8:59 AM (ET, next day)
Please note that transactions submitted outside of standard hours may receive less favorable quotes. For best pricing, we recommend submitting transfers during standard business hours.
What type of supporting documentation do I need in order to send a payment?
To process a payment, you may need to provide one of the following:
- Invoice
- Agreement/Contract
- Purchase Order
Each document should include: Description of Goods/Services – Clearly outline the items, quantities, and prices.
Parties Involved – Names, addresses, and contact details of both buyer and seller.
Payment Terms – Payment amounts, due dates, and accepted methods.
Signatures – Required for agreements/contracts to formalize the transaction.
Business Justification – If the purpose is unclear, a signed statement explaining the transaction may be required.
What is the minimum/maximum amount I can send with Conduit?
The minimum amount required per transaction is 10,000 USD. If you send less than this, a $35 USD fixed fee will apply.
As for maximums, there are no absolute limits, but the web app has quote limits depending on the target currency:
- Stablecoins: No limit.
- USD: Maximum quote limit is $1.50M per transaction.
- BRL: Maximum quote limit is 15M per transaction.
- MXN: Maximum quote limit is 10M per transaction.
- EUR: Maximum quote limit is 1.50M per transaction.