Can you reverse or recall a payment?

If a user you've invited is having trouble logging in after creating their account and sees a message like "Create your organization", they should return to the invitation email and log in using the link provided.

If the beneficiary is created within Conduit's operational hours, the review should take no more than 10 minutes.

The information required to track a payment depends on the payment method used:

• Domestic wires: You will need the IMAD (Input Message Accountability Data) or OMAD (Output Message Accountability Data) reference. These unique identifiers are assigned to wire transfers within the U.S. financial system and help banks locate transactions in their system.
• SWIFT payments: You will need the MT103 document, which serves as proof of payment in international wire transfers. This message contains details such as sender and beneficiary information, transaction reference, and timestamps. 

Transfers in MXN and BRL processed through the platform follow a rate schedule based on operating hours:

• Standard rate: 9:00 AM – 3:00 PM (ET)
• After-hours rate: 3:00 PM – 8:59 AM (ET, next day)

Please note that transactions submitted outside of standard hours may receive less favorable quotes. For best pricing, we recommend submitting transfers during standard business hours.

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