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Frequently asked questions
Can I send or receive funds from an individual?
- Incoming payments: Personal accounts cannot send funds to Conduit (blocked/rejected).
- Exception: Transfers over $100K USD may be allowed with prior compliance approval.
- Outgoing payments: Funds cannot be sent to personal accounts.
- Exceptions: Payroll providers and approved payroll transactions for staff/contractors (subject to due diligence).
For more details, check out our blog on Payments to and from Individuals.
I invited a team member and they can’t log in. What should they do?
If a user you've invited is having trouble logging in after creating their account and sees a message like "Create your organization", they should return to the invitation email and log in using the link provided.
My beneficiary is in pending status, how long does it take to get approved?
If the beneficiary is created within Conduit's operational hours, the review should take no more than 10 minutes.
What are the regulatory requirements for sending/receiving funds?
Each payment is subject to compliance review and must be supported by a valid payment reason and appropriate documentation (e.g., invoice or contract).