I have submitted a payment with incorrect payment instructions, how long does it take for the wire to return?

Once a payment is completed, it can only be recalled. However, a recall may take up to 7 business days and should only be requested in urgent cases.

Each payment is subject to compliance review and must be supported by a valid payment reason and appropriate documentation (e.g., invoice or contract).

Payments are typically returned the same day, subject to the operational hours of the beneficiary bank. The Payment Ops team will notify you as soon as the returned payment is received.

• Incoming payments: Personal accounts cannot send funds to Conduit (blocked/rejected).
  
  • Exception: Transfers over $100K USD may be allowed with prior compliance approval.
• Outgoing payments: Funds cannot be sent to personal accounts.
  
  • Exceptions: Payroll providers and approved payroll transactions for staff/contractors (subject to due diligence).

For more details, check out our blog on Payments to and from Individuals.