What does the status of my payment mean?

Payments are typically returned the same day, subject to the operational hours of the beneficiary bank. The Payment Ops team will notify you as soon as the returned payment is received.

Each payment is subject to compliance review and must be supported by a valid payment reason and appropriate documentation (e.g., invoice or contract).

Our operational hours are Monday to Friday, from 9:00 to 17:00 EST.

You can submit payments outside these hours, but please note that quotes may be less favorable. For best pricing, we recommend submitting your transactions during business hours.

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• Incoming payments: Personal accounts cannot send funds to Conduit (blocked/rejected).
  
  • Exception: Transfers over $100K USD may be allowed with prior compliance approval.
• Outgoing payments: Funds cannot be sent to personal accounts.
  
  • Exceptions: Payroll providers and approved payroll transactions for staff/contractors (subject to due diligence).

For more details, check out our blog on Payments to and from Individuals.